Source: Plumbing & Mechanical Magazine

Emerson Swan fills many non-traditional roles to continually influence the traditional chain of distribution. Three years ago, our boss, Jim Olsztynski, paid a visit to Emerson-Swan, headquartered in Randolph, Mass., on the occasion of naming them Manufacturers Rep of the Year for our sister magazine, Supply House Times.

After spending a full day followed by a leisurely dinner with several agency executives, Jim wrote that he “couldn’t recall the word ‘sell’ … in any conversation.” We did the same this April to bestow the Rep of the Year title from our magazine, the first for Plumbing & Mechanical in what will become an annual event. What we found was an organization that is in tune with its market, and one that is listening and responding to the needs of its customers at all levels of the distribution chain.

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