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Eileen Searles – Department Manager
Providing day-to-day supervision of support group functions and personnel, provide guidance and training on computer usage and functions, training of procedures, resolving day-to-day problems and questions with all departments – all offices, responsible for physical inventory cut-off and tag entry and researching inventory discrepancies.
Ann Coakley – Customer alpha S-Z
Credit processing and research, issue RGA, factory credit and invoice processing, provide proof of deliveries as requested, research aged accounts receivable, fax copies of invoices and credits as requested, provide back-up within the department where needed. Maintains control of all F.W.Webb Debit Memos.
Ellen Couch - Customer alpha N-R
Credit processing and research, issue RGA, factory credit and invoice processing, provide proof of deliveries as requested, research aged accounts receivable, fax copies of invoices and credits as requested, provide back-up within the department where needed. Responsible for processing Oatey SCS orders through the Oatey SCS order processing system on the Oatey SCS Web Site. Maintaining inventory accuracy for Oatey SCS.
Carmelle Bastien - Customer alpha F & H-M
Credit processing and research, issue RGA, factory credit and invoice processing, provide proof of deliveries as requested, research aged accounts receivable, fax copies of invoices and credits as requested, provide back-up within the department where needed. Responsible for processing Little Giant orders through the Little Giant office. Maintaining inventory accuracy for Little Giant Items.
Jackie Jean-Pierre - Switchboard operator/receptionist
Answers and distributes all calls. Takes messages as needed. Sorts and mails all credits and Invoices. Assists in maintaining the customer back-up files. Performs various clerical functions as needed to support all of the other department functions.
Jeff Kling - Customer alpha A-E & G
Credit processing and research, issue RGA, factory credit and invoice processing, provide proof of deliveries as requested, research aged accounts receivable, fax copies of invoices and credits as requested, provide back-up within the department where needed. Responsible for processing A.O.Smith quotes and credit requests through the A.O.Smith computer. Maintaining A.O.Smith order and quote files, down loading and printing A.O.Smith reports as needed.
Rhonda Shifman - Switchboard operator/receptionist
Answers and distributes all calls. Takes messages as needed. Sorts and mails all credits and Invoices. Assists in maintaining the customer back-up files. Daily checks the packing slips against a daily invoice list, writes-up credit paperwork for returned Super-Stor tags. Performs various clerical functions as needed to support all of the other department functions.
Margie Curran
Margie Curran’s time is split between Operations and the Distribution Center. Her early morning responsibilities include sorting and delivery of all incoming mail in a timely and efficient manner. Margie keeps up to date records of all Certificates of Insurance providing coverage for Emerson-Swan in the event of any claims. She attends weekly Operations Meetings and is responsible for taking notes and distributing them to all employees. In addition, she provides clerical support and assistance in any special projects of the Operations Committee. Throughout the years Margie has been a member of the Entertainment Committee and has contributed to many of our special events.
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